Frequently Asked Questions
Everything you need to know about your A. Soliani experience.
How do I determine the right size for my shoes?
A. Soliani shoes generally run true to size. However, since our footwear is handcrafted in Italy, we recommend consulting our detailed Size Guide on each product page or sizing up if you are between sizes.
Where are your products manufactured?
Quality and heritage are at our core. All A. Soliani footwear and accessories are ethically handcrafted by skilled artisans in family-owned factories across Italy.
What is your return and exchange policy?
We offer a 14-day return window for all unworn, pristine items in their original packaging. Please note that return shipping costs are the responsibility of the customer unless the item is defective.
How long will it take to receive my order?
Standard shipping within the continental U.S. typically takes 3-7 business days. International shipping times vary by destination and usually range from 7-14 business days.
Do you offer international shipping?
Yes, we ship worldwide. Please be aware that international orders may be subject to import duties and taxes, which are determined by your local customs office and are the responsibility of the recipient.
How should I care for my Italian leather shoes?
To maintain the longevity of your shoes, we recommend avoiding direct contact with water and excessive heat. Use a high-quality leather conditioner and store them in the provided dust bags when not in use.